Returns & Exchanges
At Happy Hippo, we want you to love every purchase, which is why we offer a hassle-free 30-day return policy for all unused and original-packaged items. If you aren't completely satisfied, our simple return process ensures a quick resolution or full refund to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Pack Your Items
Securely place the items in their original packaging, include the packing slip, and attach the shipping label to the outside of the box.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy while we process your refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing